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In the Queue…

Intelligent Service. Technology Driven

A Challenge to Small Business Owners

Last week I wrote an article titled “Why are you still buying computers for your office?“. It turned a few heads and has generated some questions from readers. I have owned and operated 4 businesses over my career and learned some hard lessons along the way. I wish the technology we have today was around back…
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Why are you still buying computers for your office?

Weird question right? Not really. I just got out of a meeting with a medical office administrator that manages 6 offices and a surgical center here in Houston. They are looking for ways to cut costs for their business. I had 4 questions that really got their attention afterward: How many IT employees do you…
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Is Your Router Spying on You?

A quick answer. Probably. Millions of retail and commercial routers have been compromised by a Russian malware called VPNFilter. According to the FBI, the amount of infected routers is way more than originally thought when they first released the warnings. According to a new report from security firm Cisco Talos, the VPNFilter malware is “targeting more…
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Tired of being the “IT” Person for your Office?

If you own or manage a company with about 5-25 employees, then you probably have assumed the unwanted position of “IT” person for the company. Really not what you ant to do do, or was hired to do. It somehow just becomes your problem because you know a little about it. It’s a distraction from…
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Research Show 82% of Security Breaches start with Users

Research has now verified what most of us in the IT support business know; end user error is the key to security lapses. Don’t get me wrong, I’m not picking on the end users. In fact, the one thing I’ve been a long time advocate for is end user training for cyber-security basics. If this…
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Hurricane Season is coming! Were You Down During Harvey?

We here in Houston dealt with 2 devastating storms last year that produced 36″ of rain last Spring and 54″ of rain last Summer. These storms affected 80% of the residences and businesses in Houston and the surrounding areas. Many I know are still dealing with having repairs from Harvey completed. Are you ready for…
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6 Things That Will Protect Your Personal Information

Over the last year I have had the privilege to present concepts and methods that safeguard your information, prevent infection of malware & ransomware, and teach simple security concepts to executives, employees, teachers, parents and students. I honestly believe there should be a mandatory course in schools/companies that teach them basic cyber security, how to…
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The Difference between Backup, Disaster Recovery and Business Continuity

This is a topic I discuss with many business owners and focus on in many webinars and seminars. What is a good backup? How do I know I have what I need? What happen if…? Did we test them? How long will it take to get things running again if we are impacted? All of…
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An Office without Computers. It’s not just Possible, It’s Happening

In a recent meeting with a website marketing specialist, we were discussing what our company does so he could understand how best to promote our website. He suddenly stopped us mid-conversation and said “Wait a minute. I don’t need a computer at my office anymore for employees to work?” He had a look of surprise…
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The Age of a Server Free Office, More issues with patches for CPU flaws & What tech benefits you most?

Are we finally at the point where we no longer need a server on premises for small businesses? When I first started my venture in to technology, programing basis and learning HTML in the early 80’s, Microsoft was starting to push the old Main Frame and Thin Client systems out of small business offices and…
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