VoIP360 Unlimited Business User Features

Intelligent Service. Technology Driven

Interested in revitalizing your business communications? Unlimited calling anywhere in the US and Canada, VM, VM to Email and much more for $29.95/mo per user.

With our platform, you get the tools and features you need to enhance your business for improved growth and success. Utilize countless options to take your business to the next level with a wide variety of services from Hosted PBX and VoIP to Enhanced SIP Trunking.

VoIP360 Unified Communications Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help to dramatically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services,

VoIP360 Hosted PBX Features:

  • Call Management
  • Attended Transfer
  • Auto Attendant Answering
  • Automatic Call Distribution (ACD)
  • Barge
  • Burstable Virtual Call Paths
  • Busy Call Forwarding
  • Call Forwarding
  • Call Hold
  • Call Park
  • Call Queue
  • Call Recording
  • Call Routing Time Frames
  • Call Waiting Indicator
  • Caller ID
  • Caller ID Blocking
  • Caller ID Routing
  • Direct Inward Dialing (DID)
  • Direct Inward System Access (DISA)
  • Directed Call Pickup Disable
  • Outbound Dialing Do Not Disturb
  • Find Me (Digital Assistant)
  • Forward Calls Locally or Remotely (via Phone or Web)
  • Incoming Call Blocking
  • Incoming Call Identification
  • Incoming Caller ID Routing
  • Incoming Privacy Screening
  • Listen Live
  • Live Person Answering
  • Multicast Paging
  • No Answer Call Forwarding
  • Office Intercom
  • One Button Redial
  • 1-6 Digit Extension Dialing
  • Outbound Dialing Rules
  • Outgoing Call Blocking

Music on Hold

  • Commercials on Hold (by Phone Number)
  • Music on Hold (Custom or Default)
Virtual Auto Attendants
 
  • Multiple Top-level Auto Attendants
  • Sub-level Auto Attendants
  • Top-level Auto Attendants
  • (Always On or Time-based)
  • ACD Routing Agents
  • Pause and Unpause Queues
  • Reason Codes
  • Tally Codes Zero Out
Origination and Termination
 
  • Domestic Origination
  • Domestic Termination
  • E911 Support
  • Endpoint Templates
  • International Termination
  • Shared Line Appearance
  • Toll Free Numbers
  • Reporting
  • Accounting and Billing Reports
  • Activity Reports Call
  • Center Reports Call
  • Detail Records
  • Call Traffic by Extension Call
 

Teams

  • Call History
  • Call Recording
  • Chat
  • Enterprise Contacts
  • Meetings
  • Visual Voicemail
  • Voicemail Transcription
  • Zero Configuration
Mobile Features include:
 
  • Call Recording Cloud
  • Extensions
  • Conference Calls
  • Enterprise Contacts
  • Mobile Office Extensions
  • Support for Softphones
  • Visual Voicemail with –
  • Voice to Text

Contact Center & IVR

Account Manager

Agent Console

  • Agent Controls Call Controls
  • Call History
  • Call Recording Controls
  • Custom Screen Layout
  • Custom Scripting (DNIS & Queue)
  • Disposition Codes (with Multiple Levels)
  • Online Directories (with Custom Widget)
  • Outgoing Calling Line ID Selection (with Dialer)
  • Screen Survey Tools
  • Supervisor Escalation
  • Unavailable Codes

Additional Features

  • Reporting Screen Pops
  • Workforce Optimization /
    Management
  • 3rd Party & Custom Database Integration

Supervisor Console

  • Barge-in
  • Call Center Dashboard
  • Enable Alternate Routing
  • Historical Reports
  • Intercept/Answer –
  • Inbound Calls
  • Real Time Queue Monit-
    oring/Management
  • Real Time Reports
  • Silent Monitoring (Listen In)
  • View/Change Agent Status
  • Whisper Coaching

Additional Features

  • Call Back in Queue
  • Call Routing
  • Interactive Voice Response (IVR)
  • Omni-channel Communications
  • Outbound IVR
  • Account Management
  • Automated Billing System
  • Case Management/LNP Click-to-Dial
  • Detailed Accounting
  • Endpoint Template Management
  • Hunt group
 Integrated Solutions
 
  • API
  • Hosted Fax
  • Microsoft Outlook Plugin
  • Message Center
  • Operator Console
  • Phone Rebooter
  • Shared Line Appearance
  • Tax Automation
  • Test My Connection
  • URL Agent
  • User Dashboard

SIP Trunking

  • Enhanced SIP Trunking
  • Standard SIP Trunking
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